Return & Refund Policy

1. Right of Withdrawal

1.1. As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving the goods.
1.2. To exercise this right, notify us at info@nord-aero.com before the 14-day deadline.
1.3. Goods must be returned within 14 days after sending the withdrawal notice.

2. Refunds

2.1. We will reimburse all payments, including standard delivery costs, within 14 days of receiving your withdrawal notice.
2.2. We may withhold reimbursement until we have received the goods or you have provided proof of return.
2.3. Refunds will be made to the original payment method.

3. Return Costs

3.1. You are responsible for return shipping costs unless the item is defective or incorrectly delivered.

4. Exceptions to Withdrawal

4.1. The right of withdrawal does not apply to:

4.1.1. Customized or personalized products.

4.1.2. Sealed goods not suitable for return due to hygiene, once unsealed.

4.1.3. Goods inseparably mixed with other items after delivery.

5. Warranty / Defective Goods

5.1. All products are covered by a 2-year statutory warranty under Danish law.
5.2. If your product is defective or does not conform to the contract, you are entitled to:

5.2.1. Repair

5.2.2. Replacement

5.2.3. Refund or price reduction
5.3. Claims must be made within a reasonable time after discovering the defect.
5.4. To make a claim, contact us at info@nord-aero.com with your order details and photos if applicable.

6. Return Address

Nord Aero
Lærkevænget 3
8721 Daugård
Denmark

Terms of Service

1. General

These Terms of Service (“Terms”) govern your use of the website www.nord-aero.com (“Website”) and the purchase of products from Nord Aero (“we,” “us,” or “our”). By accessing the Website or placing an order, you agree to be bound by these Terms.

2. Contract Formation

A binding purchase agreement is formed once you have completed the checkout process and received an order confirmation email from us.

We reserve the right to refuse or cancel an order in the event of stock errors, incorrect pricing, suspected fraud, or other justified reasons.

3. Prices and Payment

All prices are listed in DKK and include applicable VAT within the EU, unless otherwise stated.

Payment must be made at the time of order using the payment methods available at checkout.

We are not responsible for fees charged by your bank or payment provider.

4. Shipping and Delivery

We ship world wide.

Delivery times vary by destination and are estimates only. We cannot be held liable for delays caused by carriers or customs.

Risk of loss or damage to the goods passes to you once the goods are delivered.

5. Right of Withdrawal

As a consumer in the EU, you have a 14-day right of withdrawal as described in our [Return and Refund Policy].

The withdrawal period and conditions are governed by the EU Consumer Rights Directive and the Danish Consumer Contracts Act.

6. Warranty and Liability

All products are covered by a 2-year statutory warranty under the Danish Sale of Goods Act.

Our liability for defective products is limited to repair, replacement, refund, or price reduction in accordance with applicable law.

We are not liable for indirect losses, consequential damages, or losses resulting from misuse of the product.

7. Intellectual Property

All content on the Website, including text, images, logos, and product designs, is the property of Nord Aero or our licensors.

You may not copy, distribute, or use our intellectual property without prior written consent.

8. Governing Law and Jurisdiction

These Terms are governed by Danish law, except where mandatory consumer protection rules in your country of residence apply.

Any disputes shall be subject to the jurisdiction of the Danish courts, unless otherwise required by mandatory law.

9. Complaints and Dispute Resolution

If you have a complaint, please contact us at info@nord-aero.com.

As an EU consumer, you also have the right to use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

10. Amendments

We reserve the right to update or modify these Terms at any time. Changes will apply to all subsequent purchases and use of the Website.

Privacy & Cookie Policy

1. Introduction

At Nord Aero (“we,” “us,” or “our”), we are committed to protecting your personal data and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, and protect your information when you visit www.nord-aero.com, make a purchase, or otherwise interact with us.

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Danish law.

2. Data Controller

The data controller is:
Nord Aero
Lærkevænget 3
8721 Daugård
Denmark
Email: info@nord-aero.com

3. Personal Data We Collect

We may collect and process the following types of personal data:

Contact details: name, address, email, phone number.

Order details: products purchased, order history.

Payment details: processed securely by third-party providers (we do not store card data).

Technical data: IP address, browser type, device information, cookies, usage data.

Communication data: messages and correspondence with us.

4. Purpose and Legal Basis of Processing

We process personal data for the following purposes:

To fulfill and deliver your order (Art. 6(1)(b) GDPR – contract).

To manage payments securely (Art. 6(1)(b) GDPR).

To provide customer service (Art. 6(1)(b) and (f) GDPR).

To comply with legal obligations, including tax and bookkeeping rules (Art. 6(1)(c) GDPR).

To improve our website and user experience (Art. 6(1)(f) GDPR – legitimate interests).

For marketing communications, if you have given explicit consent (Art. 6(1)(a) GDPR).

5. Data Retention

We only retain personal data for as long as necessary:

Order and payment data: 5 years (accounting requirements under Danish law).

Customer service data: until the inquiry is resolved.

Marketing data: until consent is withdrawn.

6. Sharing of Personal Data

We may share data with:

Payment providers, shipping companies, and IT/hosting services.

Public authorities, if required by law.
We never sell personal data to third parties.

7. Your Rights under GDPR

You have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request erasure of your data (“right to be forgotten”).

Restrict processing of your data.

Request data portability in a machine-readable format.

Object to processing, including direct marketing.

Withdraw consent at any time (for consent-based processing).

To exercise your rights, contact us at info@nord-aero.com. You also have the right to lodge a complaint with Datatilsynet (the Danish Data Protection Agency) or your local supervisory authority.

8. Data Security

We use appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, misuse, or disclosure.

9. International Transfers

If personal data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when visiting our Website. They help us ensure functionality, improve performance, and provide analytics and marketing insights.

2. Types of Cookies We Use

Necessary cookies: essential for site functionality (e.g., cart, checkout, login).

Preference cookies: remember settings like language or region.

Analytics cookies: help us understand website traffic and usage (e.g., Google Analytics).

Marketing cookies: track browsing activity across websites to show relevant ads.

3. Legal Basis

Necessary cookies are used under our legitimate interest (Art. 6(1)(f) GDPR).

Analytics and marketing cookies are only used with your consent (Art. 6(1)(a) GDPR).

4. Cookie Management

When you visit our Website, you will be asked to provide your cookie preferences via a cookie banner. You can:

Accept all cookies.

Reject non-essential cookies.

Manage your preferences.

You can also manage or delete cookies directly in your browser settings. Please note that disabling certain cookies may affect Website functionality.

5. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The latest version will always be available at www.nord-aero.com.